Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other payment options available at checkout.

Can I modify or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be canceled. However, you may initiate a return per our return policy.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders worldwide. No minimum purchase is required.

How long does shipping take?

Standard shipping typically takes 10–25 business days depending on your location. Expedited options (5–10 business days) may be available at checkout for select regions.

Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package.

Are customs duties included in the price?

No. International orders may be subject to customs duties or import taxes levied by the destination country. These are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How do I start a return?

Contact us via our Contact Us page with your order number and reason for return. We will provide a return authorization and shipping instructions.

How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Account

Do I need an account to shop?

You can check out as a guest, but creating an account gives you order history, faster checkout, and easier returns processing.

How do I reset my password?

Visit the My Account page and click “Lost your password?” to receive a password reset link via email.

Still Have Questions?

If you couldn’t find the answer you were looking for, feel free to contact us. Our team is happy to help.